Another Counter
Monday, January 4, 2016 at 8:24PM 
After the wait at Air Asia yesterday, it was time for me to wait at the TM Point today. We were finalising the sale of the house in Taman Cemerlang, and we had problem disconnecting the Internet line. It went way back to 2013, and we were still being charged monthly since.
Anita went too sort it out six month back and was given assurances that the matter had been sorted out. But we were still getting monthly billing. It appeared to be one of those instances where one department not communicating with another and the customers were paying the price.
So, another report was instigated and there would be a other investigation into the matter. As usual, we were not able to sort the issue out there and then. Hopefully I do not have to take another day off just to sort this out ...
Customer Service, Streamyx, TM Point, Taman Tasik Titiwangsa, broadband in Diary, Tech